Complaints and Concerns
Lanark Lodge is committed to the highest quality of care. We are all in this together and we welcome any and all feedback from residents and families.
Should a resident or their representative have a suggestion, request, or complaint at any time, we invite you to bring them to the attention of any staff member or manager. Concerns can also be addressed through care conferences or through one-on-one discussions. It is our intent to resolve all concerns in as timely a manner as possible.
Additional information is provided on the Ministry of Long Term Care Complaints Fact Sheet.
Resident Satisfaction Survey
Resident and Family satisfaction surveys are completed annually and provide us with valuable information as part of our continuous improvement efforts. Access the most recent survey results: Lanark Lodge 2024 Resident Family Satisfaction Survey Results
Inspection Reports
Inspection Reports are publicly available at Reports on Long-Term Care Homes
Quality Improvement Plan
The Continuous Quality Improvement Plan (QIP) is developed using indicators provided through the Canadian Institute for Health Information (CIHI). Read the Lanark Lodge Quality Improvement Plan.
