Community Safety is a top priority in Lanark County. Learn more about the Emergency Services that help protect the health, safety, welfare and property of the citizens of Lanark County.

9-1-1 Emergencies

9-1-1 provides quick public access to police, fire and ambulance services. The number is quick and easy to remember. Visitors and residents will feel secure knowing assistance is available quickly when needed.

When to use 9-1-1

Use 9-1-1 when:

  • Urgent Police assistance is required to report a crime, to save a life, to report a serious traffic accident.
  • Urgent Fire assistance is required, such as when you see or smell smoke, see a fire, to save a life.
  • Urgent Emergency Medical Services are required to save a life.

When calling 9-1-1, the operator will need to know your name, phone number and address; what happened; where it happened and if the incident happened at a different location than where you are calling from, and if anyone is injured.

9-1-1 is for emergencies, to report crimes being committed or to help people in distress. Fines may be levied and criminal charges may be laid if someone prank calls 9-1-1. 

What happens when you make a 9-1-1 call

Calls for 9-1-1 connect the caller to a central emergency reporting bureau (CERB). A trained call-taker then determines the location and nature of the emergency and routes the call or the information to the appropriate emergency agency. Assistance is on the way in seconds.

With the enhanced 9-1-1 system used in Lanark County, the moment the 9-1-1 line is answered, the address, phone number, and the name of the residence is displayed. This will only apply when the call is from a land line. After connection is made to the caller, the call-taker gets the information needed to dispatch the appropriate agencies.

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Road Closures

Keep up to date on road closures and works on roads under the jurisdiction of Lanark County through Municipal 511.

Municipal 511 is a comprehensive map-based road information management and communications web application which includes a common public map. Through Municipal 511 you can find road information such as emergency road closures, current and future construction events, special events, load restrictions, truck routes, winter road conditions and significant weather events.

Community Safety & Partners
Public Access Defibrillator

Lanark County has adopted a Public Access Defibrillator Program which establishes procedures and guidelines for the partners with regular monitoring of the activities and associated responsibilities to ensure the availability of AED. 

The Heart and Stroke Foundation of Canada (HSFC) recommends that Canadians have widespread access to automated external defibrillators (AED) and that the public be trained and encouraged to apply CPR and AED skills when needed.

The foundation also recommends that the AED program is part of a comprehensive emergency plan that is linked with the emergency medical services system. A Public Access Defibrillator (PAD) Program in Lanark County will provide access to an enhanced level of medical care. This program, in designated Public Access Defibrillator facilities in Lanark County, will assist in the emergency medical services response.

For further information about AED facilities within Lanark County, please contact Megan Beson, Deputy Clerk.

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