Housing Services

For general inquiries or if you are not sure who to call.

You can reach us Monday to Friday 8:30 a.m. to 4:00 p.m. at:

613-267-4200 ext. 2402

Your Caseworker

Call 613-267-4200, when prompted say their first and last name or dial their extension:

  • If you have questions about your rent
  • To report concerns related to your tenancy
  • To report changes in income or household composition
  • Tenant neighbor relations

Report a Maintenance Issue

Call 267-4200 ext. 2414 or email us at  housingmaintenance@lanarkcounty.ca to report maintenance concerns in your unit, building or property (e.g. drywall repair, damaged window screen, dripping tap, pest control).

Maintenance requests submitted online are only monitored during regular business hours. Refer to After Hours Emergency if your maintenance concern is urgent.

After Hours Emergency

Call 613-283-2695

  • Available 24/7 for Housing Emergencies only
  • Flood, power failure, elevator/lift out of service, loss of heat, etc.
  • Contact 911 for police, fire or ambulance


Contact Us